Dear Residents and Families of Kumeu Village, The Ladybug and Kingfisher House,
Notification of Price Change – effective July 1st.
At Kumeu Village Group we strive to offer the best care available for our Residents. We are fortunate to have a dedicated and committed workforce who have continued to provide this service over the past year. This again has been a challenging year with recruitment and retention of staff – combined with outbreaks of Covid in the community and village. We continue to try and make our residents and staff as safe as possible through the use of PPE and screening of visitors.
A large proportion of our overheads at our homes relate to Staffing, Rent, Utilities, Consumables and Food. We are all aware of the current inflation rate ( quoted as 7.2%), but unfortunately this does not reflect the actual costs passed on by many of our suppliers. We have looked at all discretionary spending at our villages and any spend that does not add value to our Residents wellbeing, health and enjoyment has been critically reviewed. We want to make sure every dollar that we receive is used effectively.
To continue to provide innovated health care solutions at the highest level, we need to make sure our business is both sustainable and has the ability to maintain standards that our residents deserve.
As a result of these considerations, this letter is to advise that we will be increasing all Premium Room Rates for residents by 7.5% as of July 1st 2023.
The annual review and adjustment of the Department of Health fees, are also due at this time however at the time of sending this letter we have not been advised of the actual rate of increase. We will advise you of the Actual Rate of increase as soon as we have the details. This Increase will also take effect from the 1st of July 2023.
If you have an automatic payment set up, please remember to change it.
Should you have any questions which relate to the above, please feel free to call me, or any accounts related questions please contact Julie – our Accounts Manager at
We now have a Direct Debit payment facility, which enables Kumeu Village Aged Care Limited, with your authority to debit your nominated bank account directly for invoices issued.
If would like us to do this please complete the attached document and return it to us. If you would like further information, please contact us.
Kumeu Village Direct Debit Form