About Us

Kumeu Village Ownership and Management

Nestled in the heart of Kumeu wine country, overlooking Kumeu River Winery and surrounded by picturesque grounds, Kumeu Village is a rest home with a difference. We don’t just care for our residents – we’re on a mission to provide a real home, rich with experiences and companionship.

Kumeu Village is a true community where our elders can live active and varied lives complete with autonomy and dignity. Our Home is privately family owned and operated.  While having lived locally for more than thirty years, now settled in Coatesville.

Our home is managed by our Clinical Leadership team who are all registered nurses: Gem Medina acting Director of Nursing, Esther van Diest – Quality Manager/RN and Rita Li and Gem Medina – Clinical Managers. Esther originally comes from the Netherlands where she worked in the Dutch Village, and Rita and Gem bring over 10 years of aged care experience. Between the clinical team, Kumeu Village have decades of experience offering the best resident-centered care to our Elders.

Georgia, Belinda and Cleon
Georgia, Belinda and Dayna

What Makes Us Different

We are very proud of our staffing ratios at Kumeu Village – we provide over 100 care staffing hours extra per day than what is required by the DHB. We are more than happy to show you our roster and are extremely proud that we can provide this level of care to our Residents.

Choices are also very important to us – choice when it comes to what the Resident wants to eat and when, our Kitchen is equipped to provide something extra if you don’t like what’s on the menu for the day and you can eat at whatever time of the day you please. We also have a full cafe with items that are prepared daily from scratch by our Cooks and Bakers, so that visitors can enjoy a meal with Residents too. The choice to sleep-in and stay up late too! There are no set ‘bedtimes’ at Kumeu Village.

Our Management Team – we have a team of five managers who are available 24/7, we pride ourselves on having an open door policy for Residents, Families and Staff and our Reception is happy to help for any queries.

The Eden Alternative – we operate under the Eden Alternative philosophy. We offer in house training and some of our key staff have completed 3-day Eden Associate training.

To the Potential New Resident and Family Members

Welcome to Kumeu Village Rest Home.  We trust that this information will assist you in understanding the services that we provide. We encourage you to call us or visit us and take a tour of our home, have a cup of tea, meet the team and get the general feel of Kumeu Village.

Rooms and Facilities

  • Each room is large and airy with direct access to a shared bathroom and outdoor access. We provide all of the furnishings, bedding, etc. that you will need, however you are welcome to bring your own if you wish.
  • Our Kitchen services will be provided by professional cooks and our baking experts daily. Snacks are available at all times as well as tea, coffee, juice and fruit.
  • Home Services (cleaning) are here full time to keep the home fresh and hygienic. Laundry will be carried out off-site by professional launders to Health Board standards.
  • We have NZ Fire Safety approved emergency systems throughout the building and full risk management plans in place should a disaster happen. All necessary equipment is provided for resident’s use, i.e. wheelchairs, shower chairs, commodes, lifting aids, etc.
  • We do not have set visiting hours, we are open to family and friends whenever you want to visit, we only ask that you try and avoid lunch and dinner time for our elders living in our Memory Assist House and Vineyard Villa as this can distract them from their meals, however if you wish to spend the meal time with your loved one you are welcome to advise one of the house team members and find a nice quiet garden table or set up a table in their room to do so.

Premium Services

  • Fresh home made baked goods from our Kitchen daily.
  • A buffet service to your room is included in your fee if you desire.
  • Sparkling water choice with all meals.
  • Wine with your meal (small charge applies) or you may bring your own. Happy hour drinks are provided by us every Friday!
  • Family rooms with bed-settes for your families to use if your loved one wishes to stay if you are unwell or feeling lonely when you first move in.
  • Meal Times not “set in concrete” – Breakfast can be taken between 6.30am and 10.00am, Lunch Between 12.00pm and 2.00pm, Dinner between 4.45pm and 7.00pm.
  • Our Kitchen is available to meet your needs from 5.30am in the morning through until 7.30pm in the evening and provides a variety of choices each day.
  • High quality high-low bed with pressure mattress if required.
  • Lazy boy, bedside table, tall/low boy drawers, nightingale table, linen provided in all bedrooms and televisions provided in our Rest Home, Hospital and MAH bedrooms.
  • Generous Rooms sizes, large wardrobes and all rooms have a ranch slider to outside.

(*some extra charges may apply)

  • Beauty Salon with hairdressing services with Sue two days per week and for special occasions. Families are welcome to use the salon as well, appointments can be made at the front desk.
  • Café on site great for your family visiting, they can share a meal with you from here or order from the main kitchen.
  • Areas for private family parties, our kitchen team are happy to cater for your celebrations.
  • Telephones outlets in all Rest Home and Hospital bedrooms.  Phone to be supplied by resident and service fee charged monthly.
  • WiFi available in your room.
  • Life Enhancement team full time.
  • Animals allowed, we have dedicated animal lifestyle coordinators working daily so that you can keep your animal with you and have support to help look after them.
  • Resident to Care Team ratio, we have a solid commitment to operate above the voluntary safe staffing levels as per the Ministry of Health recommendations. We provide a very high staff to resident ratio, we are happy to share this with you upon request.
  • Open door policy, this is your home, we work for you to make this a wonderful home where everybody is happy, your friends, family, children and their pets are welcome always.
  • Residents Monthly Meetings, this meeting will provide the residents with a voice to help make decisions about the day to day things that we need to deal with.

Your bedroom will have a RFID electronic wireless lock that allows only you into your room (and of course your Care Partners and Housekeepers). This gives you and your family the peace of mind that your belongings are safe in your room and you have assured privacy at all times.

You will be provided with a wrist band that gives only you access to your room.

You will also be provided with a sensor mat that will activate the Nurse Call Bell system if you get up during the night and need assistance .

We have Wander Trackers available at your request, these are by request and do have an extra charge.

  • Prior to the day you move in to Kumeu Village you will need to fill in an Admission Agreement. The Admission Agreement and Information Booklet will form the basis of the care and services that we will provide to you at Kumeu Village.
  • We do reserve the right to vary the services provided in line with Government Changes to regulations.
  • To enter full time care you will generally require a referral form your local Needs Assessor from Needs Assessment and Coordination Services, we can help you with contact information for this service.
  • If you will require financial assistance then you will need to contact Work and Income, we can provide you with contact details for who you should speak to there.
  • At Kumeu Village Rest home you and your family will be involved in all of the decisions that may effect you.
  • We respect your rights and recognize the importance of cultural, psychological, social, spiritual and recreational needs. For residents who are terminally ill we provide full support and dignity for you and your loved ones.
  • Our service is provided 24 hours a day, 7 days a week, Registered Nurses and Management are available by telephone 24 hours.
  • You will be given a full orientation of your new Home with one of your Care Partners and a Resident Representative.
  • You will be introduced to the House Team and other residents, and helped to settle into your new room.
  • The Registered Nurse will then make a care plan for you which covers all of your needs, wishes, goals, etc., with your consent, family input is welcomed in the Care Plan and they will be regularly informed of any changes. Your Care Plan will be evaluated at least every six months.
  • You will then meet with our Life Enhancement team who will discuss with you: your family, your hobbies, interests and goals, they will then, with your input, design an activities plan for you, whether it be reading the paper, painting, playing bowls, attending lunches out or having your nails painted.
  • After you have moved in we will have our in house doctor visit you within the first 24-48 hours, you are welcome to keep your own GP but we recommend that you use ours for a number of reasons, this can be discussed with the Clinical Nurse Manager.
  • The GP will then review you every three months or as often as required. The GP visits at least twice per week and is on call to us at all times.
  • We ensure that there is access to the GP who will visit twice weekly and as needed.
  • You may choose to have your own GP.
  • The full cost of the Doctor visits is covered by us but if you chose to retain your own GP this will be at your own expense.
  • We have on-call allied health services including Physiotherapy, Dietitian, Diversional Therapy, Speech Therapy and Podiatry.
  • The cost of these services are covered by your fee if this is prescribed by your GP, otherwise this will be invoiced to you.
  • We have two vans for outings and appointments however we do encourage you to be accompanied to your appointments by a family member or friend.
  • If they cannot take you we can provide transport and support for you, there is a charge for this service.
  • We provide a comprehensive policies and procedure system for all of our team, the whole team are trained to the best standard possible and on-going training and support is provided.
  • As we provide services that are premium to the standard District Health Board and Government specifications, there is an additional fee structure for services and rooms within our home, please see the Pricing page or speak to Management about these.

About Us

© 2023 Kumeu Village Family

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