• Fresh home made baked goods from our Kitchen daily.
• A buffet service to your room is included in your fee if you desire.
• Sparkling water choice with all meals.
• Wine with your meal (small charge applies) or you may bring your own. Happy hour drinks are provided by us every Friday!
• Family rooms with bed-settes for your families to use if your loved one wishes to stay if you are unwell or feeling lonely when you first move in.
• Meal Times not “set in concrete” – Breakfast can be taken between 6.30am and 10.00am, Lunch Between 12.00pm and 2.00pm, Dinner between 4.45pm and 7.00pm.
• Our Kitchen is available to meet your needs from 5.30am in the morning through until 7.30pm in the evening and provides a variety of choices each day.

• High quality high-low bed with pressure mattress if required.
• Lazy boy, bedside table, tall/low boy drawers, nightingale table, linen provided in all bedrooms and televisions provided in our Rest Home, Hospital and MAH bedrooms.
• Generous Rooms sizes, large wardrobes and all rooms have a ranch slider to outside.

(*some extra charges may apply)

• Beauty Salon with hairdressing services with Sue two days per week and for special occasions. Families are welcome to use the salon as well, appointments can be made at the front desk.
• Café on site great for your family visiting, they can share a meal with you from here or order from the main kitchen.
• Areas for private family parties, our kitchen team are happy to cater for your celebrations.
• Telephones outlets in all Rest Home and Hospital bedrooms, phones provided on request, with a service fee charged monthly.
• WiFi available in your room.
• Life Enhancement team full time.
• Animals allowed, we have dedicated animal lifestyle coordinators working daily so that you can keep your animal with you and have support to help look after them.
• Resident to Care Team ratio, we have a solid commitment to operate above the voluntary safe staffing levels as per the Ministry of Health recommendations. We provide a very high staff to resident ratio, we are happy to share this with you upon request.
• Open door policy, this is your home, we work for you to make this a wonderful home where everybody is happy, your friends, family, children and their pets are welcome always.
• Residents Monthly Meetings, this meeting will provide the residents with a voice to help make decisions about the day to day things that we need to deal with.

Your bedroom will have a RFID electronic wireless lock that allows only you into your room (and of course your Care Partners and Housekeepers). This gives you and your family the peace of mind that your belongings are safe in your room and you have assured privacy at all times.

You will be provided with a wrist band that gives only you access to your room.

You will also be provided with a sensor mat that will activate the Nurse Call Bell system if you get up during the night and need assistance .

We have Wander Trackers available at your request, these are by request and do have an extra charge.

• Prior to the day you move in to Kumeu Village you will need to fill in an Admission Agreement. The Admission Agreement and Information Booklet will form the basis of the care and services that we will provide to you at Kumeu Village.
• We do reserve the right to vary the services provided in line with Government Changes to regulations.
• To enter full time care you will generally require a referral form your local Needs Assessor from Needs Assessment and Coordination Services, we can help you with contact information for this service.
• If you will require financial assistance then you will need to contact Work and Income, we can provide you with contact details for who you should speak to there.
• At Kumeu Village Rest home you and your family will be involved in all of the decisions that may effect you.
• We respect your rights and recognize the importance of cultural, psychological, social, spiritual and recreational needs. For residents who are terminally ill we provide full support and dignity for you and your loved ones.
• Our service is provided 24 hours a day, 7 days a week, Registered Nurses and Management are available by telephone 24 hours.

• You will be given a full orientation of your new Home with one of your Care Partners and a Resident Representative.
• You will be introduced to the House Team and other residents, and helped to settle into your new room.
• The Registered Nurse will then make a care plan for you which covers all of your needs, wishes, goals, etc., with your consent, family input is welcomed in the Care Plan and they will be regularly informed of any changes. Your Care Plan will be evaluated at least every six months.
• You will then meet with our Life Enhancement team who will discuss with you: your family, your hobbies, interests and goals, they will then, with your input, design an activities plan for you, whether it be reading the paper, painting, playing bowls, attending lunches out or having your nails painted.
• After you have moved in we will have our in house doctor visit you within the first 24-48 hours, you are welcome to keep your own GP but we recommend that you use ours for a number of reasons, this can be discussed with the Clinical Nurse Manager.
• The GP will then review you every three months or as often as required. The GP visits at least twice per week and is on call to us at all times.

• We ensure that there is access to the GP who will visit twice weekly and as needed.
• You may choose to have your own GP.
• The full cost of the Doctor visits is covered by us but if you chose to retain your own GP this will be at your own expense.

• We have on-call allied health services including Physiotherapy, Dietitian, Diversional Therapy, Speech Therapy and Podiatry.
• The cost of these services are covered by your fee if this is prescribed by your GP, otherwise this will be invoiced to you.

• We have two vans for outings and appointments however we do encourage you to be accompanied to your appointments by a family member or friend.
• If they cannot take you we can provide transport and support for you, there is a charge for this service.

• We provide a comprehensive policies and procedure system for all of our team, the whole team are trained to the best standard possible and on-going training and support is provided.

• As we provide services that are premium to the standard District Health Board and Government specifications, there is an additional fee structure for services and rooms within our home, please see the Pricing page or speak to Management about these.