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Why Us?

We will provide a quality, homely environment for the elderly, frail and/or confused where they may live in an atmosphere of respect and friendliness and have their physical and psychological needs met regardless of culture, race or creed.


Download: Rest Home/Hospital Information Booklet


Download: Memory Assist House Information Booklet

Some Village Information For You

Kumeu Village Ownership and Management

Our Home is privately owned by Belinda Richardson and John Kraft, the business is managed by Belinda Richardson and Dayna Pert. Belinda lives locally in Coatesville with her family, John lives on the North Shore with his family and Dayna also lives on the North Shore.

Our Vision

To improve the well being of Elders and those who care for them by transforming the communities in which they live.

Our Mission

To provide love, compassion and companionship to all. To eliminate loneliness, helplessness and boredom.

Our Core Values - Who We Are

High Standards
Making a Difference
Doing What We Say We Do

What Makes Us Different?

We are very proud of our staffing ratios at Kumeu Village - we provide over 100 care staffing hours extra per day than what is required by the DHB. We are more than happy to show you our roster and are extremely proud that we can provide this level of care to our Residents. 

Choices are also very important to us - choice when it comes to what the Resident wants to eat and when, our Kitchen is equipped to provide something extra if you don't like what's on the menu for the day and you can eat at whatever time of the day you please. We also have a full cafe with items that are prepared daily from scratch by our Cooks and Bakers, so that visitors can enjoy a meal with Residents too. The choice to sleep-in and stay up late too! There are no set 'bedtimes' at Kumeu Village.

Our Management Team - we have a team of five managers who are available 24/7, we pride ourselves on having an open door policy for Residents, Families and Staff and our Reception is covered full-time for any queries or help.

The Eden Alternative - we provide in house training for staff, Residents and Family members, and we will be attending and hopefully presenting at the 2018 Eden Alternative Conference in Atlanta, Georgia.


To The Potential New Resident and Family Members

Welcome to Kumeu Village Rest Home, Hospital and Dementia Care (Memory Assist House). We trust that this information will assist you in understanding the services that we provide. We encourage you to call us or visit us and take a tour of our home, have a cup of tea, meet the House Team and get the general feel of Kumeu Village.

Rooms and Facilities

Each room is large and airy with direct access to a shared bathroom and outdoor access. We provide all of the furnishings, bedding, etc. that you will need, however you are welcome to bring your own if you wish.

Our Kitchen services will be provided by professional cooks and our baking expert daily, we provide organic produce sourced from local growers. Snacks are available at all times as well as tea, coffee, juice and fruit. We have an "extra menu option” available at your request (see premium services below).

Home Services (cleaning) are here full time to keep the home fresh and hygienic. Laundry will be carried out off-site by professional launders to Health Board standards.

We have NZ Fire Safety approved emergency systems throughout the building and full risk management plans in place should a disaster happen.

All necessary equipment is provided for resident's use, i.e. wheelchairs, shower chairs, commodes, lifting aids, etc.

We do not have visiting hours, we are open to family and friends whenever you want to visit, we only ask that you try and avoid lunch and dinner time for our Dementia Care (Memory Assist Residents) as this can distract them from their meals, however if you wish to spend the meal time with your loved one you are welcome to advise one of the house team members and find a nice quiet garden table or set up a table in their room to do so.


Premium Services that we offer – what makes our home different?

Menu Service

Fresh home made baked goods from our Kitchen daily.

A buffet service to your room is included in your fee if you desire.

Sparkling water choice with all meals.

Wine with your meal (small charge applies) or you may bring your own. Happy hour drinks are provided by us every Friday!

Family rooms with bed-settes for your families to use if your loved one wishes to stay if you are unwell or feeling lonely when you first move in.

Meal Times not “set in concrete" - Breakfast can be taken between 6.30am and 10am, Lunch Between 12pm and 2pm, Dinner between 4.45pm and 7pm.

All meal times offer a choice of two meal choices, our Kitchen is available to meet your needs from 5.30 in the morning through until 8.30 in the evening.


Your Room

High quality high-low bed with pressure mattress

Lazy boy, bedside table, tall/low boy drawers, nightingale table, television and linen provided in all bedrooms

Generous Rooms sizes, large wardrobes and all rooms have a  ranch slider to outside


The Home has...

(*some extra charges apply)

Gym and Physiotherapy room on site

Full time health and fitness instructor on site

Hydrotherapy pool on site

Beauty Salon on site with pedicure and massage chair, manicure station, make up service and hairdressing services. Families are welcome to use the salon as well, appointments can be made at the front desk

Café on site great for your family visiting, they can share a meal with you from here or order from the main kitchen

Areas for private family parties, our kitchen team are happy to cater for your celebrations

Telephones in all rooms (excludes Memory Assist House)

WiFi available in your room

Life Enhancement team full time

Animals allowed, we have two dedicated animal lifestyle coordinators working daily so that you can keep your animal with you and have support to help look after them.

Resident to Care Team ratio, we have a solid commitment to operate above the voluntary safe staffing levels as per the Ministry of Health recommendations. We provide a very high staff to resident ratio, we are happy to share this with you upon request.

Open door policy, this is your home, we work for you to make this a wonderful home where everybody is happy, your friends, family, children and their pets are welcome always.

Residents Board, you are welcome to come onto the Residents Board, this team will help make decisions about the day to day things that we need to deal with, menus, suppliers, interviewing and final decisions about new team members coming into your home, we will meet monthly.

We will have Staff and Family meet and mingle evenings held monthly, all welcome.


Some special things for your Memory Assist House (Dementia Care)

Your bedroom will have a RFID electronic wireless lock that allows only you into your room (and of course your Care Partners and Housekeepers). This gives you and your family the peace of mind that your belongings are safe in your room and you have assured privacy at all times. You will be provided with a wrist band that gives only you access to your room.

You will also be provided with a sensor mat that will activate the Nurse Call Bell system if you get up during the night and need assistance .

We have Wander Trackers available at your request in case you get lost, these are by request and do have an extra charge.


Moving In

On the day that you move in to Kumeu Village you will need to fill in an Admission Agreement, sometimes this can be done prior to move in day to save time for you if you wish. The Admission Agreement and Information Booklet will form the basis of the care and services that we will provide to you at Kumeu Village.

We do reserve the right to vary the services provided in line with Government Changes to regulations.

To enter full time care you will generally require a referral form your local Needs Assessor from Needs Assessment and Coordination Services, we can help you with contact information for this service.

If you will require financial assistance then you will need to contact Work and Income, we can provide you with contact details for who you should speak to there.

At Kumeu Village Rest home you and your family will be involved in all of the decisions that may effect you.

We respect your rights and recognize the importance of cultural, psychological, social, spiritual and recreational needs. For residents who are terminally ill we provide full support and dignity for you and your loved ones.

 Our service is provided 24 hours a day, 7 days a week, Management are available by telephone 24 hours.

Your first day!

You will be given a full orientation of your new Home with one of your Care Partners and a Resident Representative. You will be introduced to the House Team and other residents, and helped to settle into your new room. The Registered Nurse will then make a care plan for you which covers all of your needs, wishes, goals, etc., with your consent, family input is welcomed in the Care Plan and they will be regularly informed of any changes. Your Care Plan will be evaluated at least every six months.

You will then meet with our Life Enhancement team who will discuss with you: your family, your hobbies, interests and goals, they will then, with your input, design an activities plan for you, whether it be reading the paper, painting, playing bowls, attending lunches out or having your nails painted. After you have moved in we will have our in house doctor visit you within the first 24 hours, you are welcome to keep your own GP but we recommend that you use ours for a number of reasons, this can be discussed with the Manager. The GP will then review you every three months or as often as required. The GP visits at least twice per week and is on call to us at all times.


Medical Treatment

We ensure that there is access to the GP who will visit twice weekly and as needed. You may choose to have your own GP. The full cost of the Doctor visits is covered by us but if you chose to retain your own GP this will be at your own expense.

Other Services

We have on-call allied health services including Physiotherapy, Respiratory Therapy, Osteopath, Chiropractor, Dietitian, Divisional Therapy, Speech Therapy and Podiatry. The cost of these services are covered by your fee if this is prescribed by your GP, otherwise this will be invoiced to you.


We have a facility van for outings and appointments. We encourage you to be accompanied to your appointments by a family member or friend. If they cannot take you we can provide transport and support for you, there is a charge for this service.

Our Policies and Procedures

We provide a comprehensive policies and procedure system for all of our team, the whole team are trained to the best standard possible and on-going training and support is provided.

Charges and Fees

As we provide services that are premium to the standard District Health Board and Government specifications, there is an additional fee structure for services and rooms within our home, please speak to Management about these.